Frequently Asked Questions
Find quick answers about shopping with Al Araf, including orders, payments, shipping, returns, tracking, international delivery, wishlist, sizing, and customer support.
Orders & Payments
How do I place an order on Al Araf?expand_more
Browse the collection, select your product and available size, add it to your bag, then proceed to checkout with your delivery and payment details.
What payment methods does Al Araf accept?expand_more
Al Araf accepts the payment methods displayed during checkout, including Cash on Delivery and available bank or wallet options.
Does Al Araf offer free shipping?expand_more
Complimentary shipping may apply above the current order threshold. The latest delivery charge is shown at checkout before confirmation.
Can I track my order?expand_more
Yes. Once dispatched, use the tracking details sent by email, SMS or WhatsApp, or open Track Order from Customer Care.
What is Al Araf’s return policy?expand_more
Eligible unworn and unaltered items in original packaging can be requested for return within the stated policy period. Customized and sale items may be excluded.
How does the wishlist work?expand_more
Select the heart on any product to save it. Your saved items remain available from the wishlist icon in the header.
Does Al Araf ship internationally?expand_more
International delivery is available to selected destinations. Timelines and charges depend on the country and order details.
How can I contact customer support?expand_more
Use the Contact page, call +92 310 047 7800, or email info@alaraf.com. The team responds during studio business hours.
Where is Al Araf located?expand_more
Al Araf’s studio is located at C-16 Commercial, R, DHA Phase 8 | Ex Air Avenue, Lahore, 54000, Pakistan.
Can I visit the studio before placing an order?expand_more
Yes. Visit during business hours for product inquiries, styling help, sizing support or bespoke requests.
Frequently Asked Questions
How do I place an order on Al Araf?
Browse the collection, open the product you like, select the available size or quantity, add it to your bag, and proceed to checkout. Enter your billing and delivery details, select your payment method, and place your order. You will receive order confirmation after checkout.
What payment methods does Al Araf accept?
Al Araf accepts Cash on Delivery, Bank Transfer, and EasyPaisa/JazzCash. Online card payments can be added when available.
Does Al Araf offer free shipping?
Al Araf currently offers complimentary shipping on orders above PKR 25,000. Standard shipping is PKR 1,500 for orders below that amount. Confirm the latest shipping cost at checkout before placing your order.
Can I track my order?
Yes. Once your order ships, tracking details are shared through email, SMS, WhatsApp, or your account, depending on the information provided at checkout.
What is Al Araf's return policy?
Al Araf accepts returns within 7 days of delivery for eligible unworn, unaltered items in original packaging. Sale items, customized items, and damaged-used products may not be eligible for return. Contact support before sending any item back.
How does the wishlist work?
Click the heart icon on a product to save it to your wishlist. You can return to your saved pieces later from the wishlist icon in the website header.
Does Al Araf ship internationally?
Al Araf can deliver to Pakistan, UAE, UK, and selected international destinations. Delivery timelines and shipping charges vary by country and order details.
How can I contact customer support?
You can contact Al Araf through the Contact page, phone, WhatsApp, or email at info@alaraf.com. The team responds during business hours, Monday to Saturday.
Where is Al Araf located?
Al Araf is located at C-16 Commercial, R, DHA Phase 8, Ex Air Avenue, Lahore, 54000, Pakistan.
Can I visit the studio before placing an order?
Yes. You can visit the Lahore studio during business hours for product inquiries, styling help, sizing support, or custom requests.